What Our Clients Say

We are very proud of the work we do to help our clients through what is often a very difficult and challenging period in their lives.  From time to time, our clients choose to share their experience, publicly, of working with us; through online reviews or emails directly to us. We do not publish emails unless we have permission of the sender.

You can view our Google Reviews directly by visiting here.

You can read all our reviews here to see what our clients have to say about us.

27 Mar 2024  Google Mikey M

I cannot recommend Jaimee enough as a lawyer. She took on my incredibly difficult case and worked tirelessly to achieve an excellent outcome for me. Jaimee's dedication, expertise, and attention to detail were evident throughout the entire process. She was always available to answer any questions or concerns I had, and she provided me with clear and honest communication every step of the way.

Jaimee's knowledge of the law and her strategic approach to my case were truly impressive. She was able to navigate through the complexities of the legal system with ease, and her hard work ultimately led to a successful resolution in my favor. I am so grateful for all of her hard work and dedication, and I cannot thank her enough for the outstanding job she did on my case.

If you are in need of a lawyer who will go above and beyond to achieve the best possible outcome for you, Jaimee is the one you want on your side. I highly recommend her to anyone in need of legal representation. Thank you, Jaimee, for all that you have done for me.

25 Mar 2024  Google Hitesh P

Highly recommended. Very helpful through out the journey. And always available when you need and help even after hours.

For Jaimee 5 ⭐️

14 Mar 2024  Google Jayden S

I found myself in an unfavourable and uncomfortable position. I was completely unprepared in handling the matter. I reached out to many firms with no answer. Gilshenan and Luton answered my call out of ordinary working hours and gave me advice in what I can do.

Feeling confident I took their advice, but after realising it was an investigation rather than a disciplinary hearing. I called Gilshenan and Luton lawyers back and asked them to represent me.

Claire.M immediately took action, and listened to all my concerns. She made it very clear to me what was being alleged. She was there every step of the process, ensuring that both parties were clear and decisive in the truth. Couldn't have asked for a better outcome!

13 Mar 2024  Google Lucio C

Had a significant matter, in which they were able to get me an exceptional outcome. Very professional & kept me informed through the whole matter as well as providing plenty of information & advice on what to do. Couldn't thank them enough.

02 Feb 2024  Google Adam W

I found Madelyn to be a very informative and helpful lawyer in my matter. I would have no problems recommending Madelyn and the support of her firm to anyone.

21 Dec 2023  Google Simon V

When you find yourself on a sinking ship, you can rely on G&L to guide you back to shore with the minimum damage. Both Madelyn and Rachelle navigated the murky waters tirelessly and with utmost professionalism, often times outshining their opposition. Always a step ahead, able to pre-empt all changes of circumstance.

Madelyn was reachable 24/7 and never missed a beat when setting a new course, particularly when it mattered. I could not of asked for more dedication. Her communication was second to none. I was always kept up to date with our current situation and real options and recommendations to tackle the challenges ahead. If the time comes and you lose your voice, I highly recommend adding G&L's number to your phone. They are well connected, and don't mess about.

07 Dec 2023  Google Carmen S

Caprice & Patrick were very professional in all dealings with us for a matter concerning my son. They showed patience & understanding. We got a great result which was only possible because of their knowledge & hard work.

Highly recommend this firm.

04 Dec 2023  Email Richard B, Brisbane


Thanks for all your help and professionalism - it was very much appreciated.

Regards, David B, Brisbane

01 Dec 2023  Google Richard P

The team I had with my court matter, were outstanding to say the least and achieved the best possible outcome. Throughout the experience, communication was central in maintaining a positive outlook for my situation, which was often quite emotionally and mentally taxing upon myself.

Of particular note, Ella Eberhardt was quite simply, quintessential in her research, case maintenance and her professional and personal dealings with me; Ella in my opinion was the backbone of my defence. Of particular observation, at the conclusion of my court appearance, Ella quite simply destroyed a media release application with little to no time allocation, saving me further personal anguish and character assassination at the hands of the media. I believe Ella will one day be a legal juggernaut, if measured by my dealings with the legal profession over the past 2 decades.

My sincerest and heart felt appreciation to all the team involved and highly recommend Gilshenan & Luton Lawyers.

30 Nov 2023  Email Tim E

Dear Ella

Thank you so much. I feel the punishment I received was the best possible outcome. It would not have happened if I didn’t have great representation from your firm.

Should the occasion arise, I will definitely recommend you.  Thank you again. And hopefully it’s a long time between chats. Tim.

28 Nov 2023  Google B.R

Dealing with Gilshenan & Luton has been a fantastic experience. Ella has made the whole process streamlined and hassle free, All matters have been explained and presented extremely well with the desirable outcome in a timely manner.

10/10 would recommend Ella and the team to anyone they went above and beyond

Thanks again, Ben

27 Nov 2023  Email Anonymous

Dear Claire, I want to extend our heartfelt gratitude for your invaluable expertise and unwavering support during a challenging period. Your professionalism and dedication has been instrumental in navigating us through the complexities we faced. Your insights and guidance have not only contributed to resolving issues but have also provided a sense of assurance during a difficult few years.

We are truly grateful for the positive impact you've had on graduating Dr P back to work.

21 Nov 2023  Google Paul M

Ella Eberhardt is a very knowledgeable lawyer and her legal representation was impeccable. She achieved the best possible outcome and I highly recommend her.

07 Nov 2023  Email RS

“Ella was sensational, completely transparent with advice and explaining things. She did a stellar job and I am very much appreciative. Really happy with the outcome and look forward to moving forward without further hassles.

Again, thank you.!”

21 Oct 2023  Google Tina K

Claire was extremely supportive throughout, providing clear and accurate information. I highly recommend Claire.

18 Oct 2023  Email D.C

Thanks Jess for being so helpful,  patient, understanding , empathetic etc.

It was lovely to me you and Claire. You were both lovely and very professional. 

Thanks again for all your hard work. I really appreciate it. 

Regards, DC

06 Oct 2023  Google RM

I cannot express how grateful I am for the exceptional legal support provided by Gilshenan & Luton. As a client, I recently sought their assistance in a complex legal matter, and the results exceeded my expectations.

From the moment I engaged with the firm, their team exhibited professionalism, dedication, and expertise. Samantha and her team navigated my case meticulously, offering clear guidance and insights at every step. Their commitment to achieving the best possible outcome was evident throughout the process.

Also, the communication and transparency displayed by Gilshenan & Luton were outstanding. They kept me informed, addressed my concerns promptly, and ensured I was well informed about the progress of my case.

I was particularly impressed with their ability to provide legal counsel while also being empathetic to the personal aspects of my situation. This balance between legal expertise and genuine client care sets them apart.

I wholeheartedly recommend Gilshenan & Luton to anyone in need of legal representation. Their team's professionalism, competence, and client satisfaction commitment are commendable. Thank you for your exceptional service.

02 Oct 2023  Email Shane

To Madelyn Rologas & Claire McGee

We are extremely grateful for all of your help and bearing with us through this entire process. Thank you so much for all of your hard work and the end result. It means so much that Shane can move forward and do something that he is passionate about.

We cannot than you enough. From our family to yours - THANKYOU

29 Sep 2023  Google Rodrigo A.P

Thanks Jaime-Lee for your professionalism and honest service

21 Sep 2023  Google Trish C

Excellent and professional experience and recommend their services. Kind and understanding in a time of stress with in my case a successful outcome.

Although a lengthy process I was kept well informed and given expert legal advice in a manner reasonably understood considering my lack of experience with the legal profession.

11 Sep 2023  Google John D

All the staff (lawyers Callan Lloyd and Craig Pratt especially) and the administrative/support staff at Gilshenan & Luton Lawyers have been helpful, understanding and compassionate. Their knowledge, information updates was helpful and timely.

I was very happy with the outcome and would highly recommend them for any Lawyer needs.

05 Sep 2023  Google Tania S

Highly recommend Ella’s services, diligent and professional

22 Aug 2023  Email C, Brisbane

Dear Rachel,

Thank you for your advocacy and kindness.  I feared today would be the worst day of my life.  I have had some shockers along the way. Am grateful for your assistance in what has been a horrific couple of years. 

22 Aug 2023  Google Kate P

5-star rating

14 Jul 2023  Email RO'D, Brisbane


I have come to be very grateful for your exceptional professionalism – matching the requirements of the law to an individual, like myself, with superb dexterity and care, insight into humanity, and comprehensive insistence on the person’s rights.

I felt I was being treated, at all times, with high respect. I felt secure. I felt my best interests were being served. I’m most indebted to you Glen.

09 Jun 2023  Email TM

Hello Caprice, I wanted to say a massive thank you to yourself for helping me through this and I will definitely touch base if anything on my end goes south in the future. (Fingers crossed it doesn't).

Please pass on my thanks to Callan for his input and assistance across the last couple of months. I am extremely happy with the outcome, and I hope you both have a great year ahead. Kind Regards, 

05 Jun 2023  Google Nathan M

Highly Recommended Criminal Lawyer!

I am extremely grateful to have had Ella Eberhardt as my criminal lawyer. From the beginning, Ella provided exceptional legal representation and support. Their deep knowledge of criminal law, attention to detail, and strategic approach were instrumental in building a strong defense for my case.

Ella's communication skills are outstanding. They patiently listened to my concerns, answered my questions promptly, and explained complex legal matters in a way that was easy to understand. Throughout the entire process, I felt informed and reassured.

When it came to representing me in court, Ella's courtroom presence and persuasive advocacy were remarkable. They argued my case with confidence and skill, resulting in a favorable outcome. Ella's dedication, professionalism, and legal acumen make them an outstanding criminal lawyer.

I highly recommend Ella Eberhardt to anyone in need of top-notch legal representation. They are truly exceptional!

11 May 2023  Email M (Brisbane)


Thank you for your work to date. We are very grateful for all that you have done for us all. G&L should be very proud of you and your work and we are very appreciative of the way in which you have supported our family. 

We will be in touch again as the retrial approaches.

29 Apr 2023  Google Tom S
28 Apr 2023  Email T (Brisbane)

Dear Tessa,

I would like to express my sincere appreciation for the time and assistance you provided during my case. Your professionalism, expertise, and commitment to achieving the best outcome have been invaluable to me. Your attention to detail, guidance, and support throughout the entire legal process allowed me to relax and ensured a smooth court appearance.

Thank you for your exceptional work, and I will not hesitate to recommend your services to others.

28 Apr 2023  Email Cameron (Brisbane)

HI Rachel,

A great result and many thanks for the job well done, I won’t hesitate to recommend you and G&LLP to friends and family (already have!)

27 Apr 2023  Email TC (Central Queensland)

Hi Madelyn,

You were instrumental to the whole process. The clarity that you provided made it so much easier for me to assist, my head was jumbled by that stage.

We are truly privileged that you all worked so hard for DJ and our family.

27 Apr 2023  Email Mark (Brisbane)


Thank you again for your assistance in this matter and for getting us to the best possible result. I am extremely grateful for your professional guidance; it was a wonderful foil to a stressful experience.

Best regards, Mark

26 Apr 2023  Email John (Gold Coast)


Thank you for your effort and work in my [domestic violence] matter. You did a great job. You displayed empathy and care towards the situation and were very strategic and thorough the whole way. I would be happy to recommend you to anyone who needed assistance in this space.

Thanks once again. 

17 Apr 2023  Email PK
We would like to thank you wholeheartedly for all the professional help you have given us  - especially through what has been such a tremendously difficult time for us. 
16 Mar 2023  Email Anonymous

Hi Ella,

Just wanted to send a tremendous thank you from my mother, father and I. We are extremely impressed and satisfied with the result, which would not have been possible without your hard work. Very appreciative of the time you spent and constant communication you upheld throughout the process.

Thanks again

27 Feb 2023  Email D (Brisbane)

Hi Caprice,

Thank you to you and Glen. It took a few days for everything to sink in and for me to gather my thoughts. I am really pleased with the outcome. Everything you tried to get me with best case scenario you achieved, so thank you and well done to you both.

I appreciate your professionalism, your hard work, as well as all of your guidance, help and support. I also appreciated your calmness, particularly when I was such an anxious, worried mess. I am very grateful to have had you both handling my case. My family also commented after court about what a great legal team I had and how well Glen represented me to the magistrate.

Thank you, we are so grateful, and we wish you both all the very best.

30 Jan 2023  Google Jane N

The written word does not reflect how highly I regard Ella Eberhardt and Patrick Quinn’s professional approach and assistance they both showed me with the matter I presented to Gilshenan & Luton.

I would not hesitate to recommend Ella and Patrick to any potential clients that require professional legal assistance.

27 Jan 2023  Email PK

Dear Callan,

What a lovely team you have there to assist us hardened criminals.   In all seriousness, I wanted to tell you how wonderful Harold was! I was so nervous, as I'd never seen the inside of a courtroom before, let alone had to stand before a magistrate. 

I felt like a bit of a basket case. But Harold never made me feel that I was being needy or difficult. He was so kind; he was dignified way beyond his years; gently humorous; respectful; and he utterly knew what he was doing at every step. I could not have imagined anyone better to assist me and to accompany me to court and help me through the ordeal. And he got me a fantastic outcome! I could go on and on about his strengths.

But thank you Callan, and a huge shout-out to Harold. 

All good wishes for the new year.

18 Jan 2023  Email J.C

I very much appreciate Sarah’s assistance and advice throughout this ordeal and also her patience in listening to how all this has affected me and my family.

That is probably outside her ‘brief’ as my Legal Representative which is why I am so grateful to her for the time she has been  prepared to give despite being so busy herself.

28 Nov 2022  Email KB (Ireland)

Thank you Sarah, and thank you so much for your help with this matter. You were incredibly helpful and are obviously very good at your job. I'm indebted to you.

Kind regards, KB, Ireland

23 Nov 2022  Email Anonymous

Hi Sarah

Thank you for all of your help, I don't think that I would have gotten to this place without it; it was money well spent. 

04 Nov 2022  Email Bill S (Sunshine Coast)

Dear Rachel,

Sorry I was in a bit of a rush this morning when you rang with the best news of the century -  sincere gratitude to you for the great support and advocate that you have been.  You have been tireless, determined and extremely professional in your handling of this case. Your constant and unrelenting questioning of the structure and content of the Crown's case in law has been a huge factor in achieving this positive result.

Thanks so much for everything you have done for us. Thanks also to Glen for his supervision , confidence and support of you in this long-running battle.

Warm regards, Bill S

02 Nov 2022  Email CH (Mackay)

Callan, I would like to say a BIG THANKYOU to yourself, Glen and your firm for taking my case (and then AD’s) on at such short notice and completing the task and easing the burden on myself in this very stressful time. It truly was appreciated.

I look forward to not ever requiring your excellent services again 😊 but if I do you will the first one I call

30 Aug 2022  Google Joanne W

Claire is fantastic. Works wonders and is ultra helpful, gets everything done super fast and answers all questions. Makes client feel comfortable and confident.

22 Aug 2022  Google Matthew G

Rachel Tierney was so fantastic through my recent dealings of events. She was thorough and detailed and really helped me get through a difficult situation that i never thought i would be faced with.

I would not hesitate to engage her services through Gilshenan & Luton Lawyers.

19 Aug 2022  Email M.O (Brisbane)

Dear Rachel, Thank you so much for your professionalism throughout this awful process. You have been not only a lawyer for this case but a source of trust and support when I was dealing with a very difficult situation. Thank you 

18 Aug 2022  Email M (Brisbane)

Hi Rachel

Thank you again for all your help.  It was a tough day and you gave great support to get me through it.  I hope I never have to go to [court] again in my life but if I ever had a friend who was going through this, I would not hesitate to recommend they contact you. 

08 Aug 2022  Google Blake S

Rachel from Gilshenan & Luton Lawyers was absolutely incredible from start to finish. I couldn’t recommend her services any higher. The result we were after finally came after many years, from her persistent hard work.

27 Jun 2022  Google Joel M

I highly recommend Gilshenan & Luton Lawyers, in particular Hamish Swanson.

Due to unfortunate circumstances I required legal defence, which saw me the pleasure of working with Hamish.

I can honestly say that they are by far the best law firm I have ever engaged. Not only was Hamish extremely professional and knowledgeable, but he spent a considerable amount of time looking into the facts of the matter & understanding the situation that was at hand.

Considering it was such an important matter, I felt confident in my representation and Hamish eased the anxiety around the situation.

I felt supported at all times during proceedings and I was confident every step of the way, that Hamish was working to secure the best outcome for myself and my family.

02 Jun 2022  Google Doug H

Craig Pratt is a brilliant lawyer, currently director at Gilshenan and Luton Lawyers. 

I have been a client of Craig's now on a few occasions over the past couple of years and I was not only 100 percent satisfied but I was overly appreciative as he went above and beyond what I expected.

Thankyou very much Craig for your expertise and your kind and generous contributions during my times of unfortunate events.

Absolutely recommending Craig at Gilshenan and Luton lawyers to anyone who needs professional, proficient and tenacious representation!

26 May 2022  Google Carolyn R

We have found Claire to be highly professional and very easy to work with. We were very grateful for the outcome that Claire secured for us in our legal matter.

20 May 2022  Google Leisa C

My experience with Melanie Morris was amazing from beginning to end. I had very little experience with defending myself in work related matters. She was very understanding and patient through the whole process.

She kept me informed all along. She made what could have been a very stressful and emotional time so much better. She was always happy to return my calls and messages in good time.

Living in Central Queensland my options were limited given the short time I had to respond, it was one practice referred to me when my time was running out.

Thank you so much Melanie Morris for your time and effort. The outcome was me coming out the other end with my dignity intact.

27 Apr 2022  Email Rob (Brisbane)

Just wanted to let you know the way that Harold handled our son’s matter. He had a private meeting with our son first and then clearly set out the options available and made a recommendation.

We all left the meeting feeling much more comfortable in understanding the issues and options moving forward.

Would have to say that Harold is a very impressive solicitor.

Kind Regards

14 Apr 2022  Email John (Brisbane)

Dear Rachel,

Thank-you for your determined professionalism and thoroughness in representing me. Your candid advice and kindnesses during such difficult times are greatly appreciated and still stay with me.

28 Feb 2022  Email Paul B (Brisbane)

Hi Glen

My case was dismissed by the Magistrate on Friday and I just wanted to say thank you for the work you and Hamish provided.   It became the basis for the no-case submission, and was exceptional work.

Again, my thanks and regards to you and your team.

24 Feb 2022  Email S (Brisbane)

Rachel and the team, thank you so much for all your help over the last 3 years.

I would be in a very different position if it wasn’t for you and I feel like I have the whole world ahead of me now.

You cared about me and my journey through this time and it showed. My family and I will be forever grateful to you. Thank you again. 

22 Feb 2022  Email Peter S

Good morning  Rachel

Thank you again for your support and assistance in dealing with our matter.  I was most impressed with your professionalism and how you managed us through a very challenging situation.

Again, thank you and kind regards.

04 Jan 2022  Google Anne-Marie J

I appreciate the efficient and effective manner in which Melanie Morris handled an employment matter for me. Prior to the engagement of Melanie this matter had been dragging on for almost a year. Great work and outcome.

12 Nov 2021  Google Luke P

I was supported by Claire McGee and Craig Pratt for my matter. They were knowledgeable, professional and prompt in responding to my legal needs.

I was kept fully informed by Claire on what was needed and how things would proceed. She spent considerable time with me seeking to understand the issues and context relevant to my situation. I felt safe and confident with her counsel and was able to trust that Gilshenan and Luton had my best interest at heart.

I was supported during court proceedings and this helped reduce the worry and anxiety. Claire was able to secure the best possible outcome for me and her support and guidance helped to substantially reduce my anxiety. I have no hesitation in recommending Gilshenan & Luton as a firm and would encourage people to ask for Claire McGee.

08 Nov 2021  Email D.M

I wanted to take this opportunity to thank you and your team for the assistance you all provided me during my recent dealings with QPol for the Firearms Offence.  The result that Pat was able to secure for me was outstanding.  

I found Pat to be very professional in all my dealings with him.  He always kept me informed of the progress of the matter and provided regular updates, his customer service was excellent.

You clearly have a great team and business there.  I have already made a couple of recommendations to people who are looking for legal support to reach out to your team and I will continue to do so.

Thanks again for your support..

28 Oct 2021  Google Mark N

I had a Weapons Licensing matter that was complex and very unusual, but Patrick Quinn was able to quickly grasp the nature of the matter and resolve it very quickly with consultation only and no QCAT Matter required. Extremely satisfied. Recommend wholeheartedly

10 Oct 2021  Google Carolyn R

Our lawyer Claire handled our case exceptionally well. Her professional, yet empathetic manner put us at ease every step of the way. We were very grateful and relieved for the positive outcome.

06 Oct 2021  Google Alan N

Gilshenan & Luton represented criminal matters which involved significant mental health issues at the core of the matters. I did preliminary research to identify lawyers with experience in these matters, and emailed a brief of the situation for discussion. I was quite surprised by the differences in the businesses from an aggressive approach with full fees into their bank before starting to empathetic approach with understanding of the strains the process will place on the client and finances.

For the latter empathetic approach I chose Gilshenan & Luton who demonstrated successes with mental health cases, who I could identify understood the issues around mental health, and had a process of progressive payments as the case evolved to ease financial outlay.

The staff fully understand the systems they work within, and risk assess their plans to achieve the best outcome. This involves early and continued contact with the prosecution to gauge their position on the matters. One detraction was the time some of the assessments took to be completed, which in this matter caused more complexity. This was generally out of Gilshenan & Luton's hands though.

For a complex case, Gilshenan & Luton's argument focussed on critical issues with extensive supporting documentation, achieving agreement by the court and a very reasonable sentence.

14 Sep 2021  Google Aaron K

Due to unforeseen circumstances I required a law firm to represent me, I am incredibly grateful that I chose Gilshenan & Luton for the job. By far and away, the best law firm I have ever engaged. Exceedingly professional yet friendly and down to earth and also affordable.

I had Sarah and Hamish working on my matter and they both did their utmost to ensure I was represented to the highest possible standard, my rights were enforced and justice prevailed. I highly recommend Gilshenan and Luton to deal with legal issues, particularly criminal and administrative matters. I cannot fault them on any front.

07 Sep 2021  Email Rick S

Just a quick email to once again express my thanks [to Sarah Ford] for your professional manner in regards to my court appearance [appearance on a District Court sentence]

13 Aug 2021  Google Darcy R
05 Aug 2021  Email AK (Brisbane)

Hi Sarah & Glen,

Thank you for all your assistance. This has been a long journey - took almost 8 years. 

I really appreciate all your support and thank you for everything.

03 Aug 2021  Google Chris W

Claire McGee was very professional in how she approached ever engagement with me. She was always approachable and helpful in explaining and helping me understand every step of the process.

24 Jun 2021  Email Parents of E.

Dear Hamish,

Thank you so much for all your hard work on E’s behalf, and for your continuing support and accessibility to all the family.

It was a wonderful result, and we have already written to Patrick to thank him for his part in the verdict.

We are especially glad that no conviction was recorded, so that E can begin his career with a clean sheet. He has been given a second chance and we, as his parents, are hoping he takes full advantage of this.

Thank you again for being at our side throughout this matter, right up to the satisfying conclusion.

With every good wish.

20 Apr 2021  Email Bill

Hi Rachel,

I just wanted to express my thanks to you … for the wonderful way that you walked with and supported J during this horrendous ordeal.

You put everything into defending J and we are all extremely grateful to you and the team.

We are so fortunate to have such caring professional support from you and from the team and we greatly appreciate all that you do for us.

Warm regards, Bill

27 Feb 2021  Google Ronald B

They were fantastic. My previous lawyers (before G&L) told me to plead guilty to 1 indictable charge (max 7yrs) & another (2 charges in total). From the date I hired G&L I was acquitted at trail within 6 months on both charges. I highly recommend this law firm.

09 Feb 2021  Google Keith G

Claire McGee performed her tasks with a high standard of professionalism and commitment as part of my legal team. She demonstrated a courteous, patient and respectful attitude during our meetings and correspondence. Claire showed me compassion and strength that helped me through this difficult time in my life. She was very thorough with her research and clear with her instructions to me during the preparation time. She is a genuine character and a credit to her profession. For this and more I am grateful to Claire. I would certainly recommend her to others in similar circumstance as mine.

20 Dec 2020  Google Clinton H
29 Oct 2020  Email M.D

Hello Eleanor

At the outset I would like to thank you for your support and guidance all the way. Most grateful to you and Patrick Wilson for the most professional approach at the hearing yesterday.

I would not hesitate to recommend Gilshenan & Luton and in particular, Eleanor Lynch.

28 Sep 2020  Email S and A (Sunshine Coast)

Dear Glen,

 Just wanted to sincerely express our thanks for your assistance and support in seeing this matter through for us.  We will highly recommend you to anyone in need of representation!

24 Sep 2020  Email A (Central Queensland)

Hi Team,

I just wanted to express our gratitude for how you have dealt with us during this testing period. At no stage did I feel unprepared or uninformed. Natalie you were fantastic today, your preparedness and professionalism was second to none. 

Again I thank you as I now move on to the internal discipline process. A fine and no conviction is the best outcome.

18 Sep 2020  Google Paul F

Great advice, professional.

10 Sep 2020  Google Paul A

Great advice and clear communication, highly recommended.

03 Sep 2020  Google Edan N
02 Sep 2020  Google Steve H

I recently engaged the services of Callan lloyd from Gilshenan and Luton lawyers , from our first meeting through to a very successful outcome Callan guided me through every step of the legal process explaining each step in layman's terms. I highly recommend the team at Gilshenan Luton.

06 Aug 2020  Email Name withheld

I visited the offices of Gilshenan & Luton in the worst months of my life and career.  Craig Pratt and Claire McGee met with my husband and I with very little notice after a referral from my Human Resources Legal team.  They navigated my legal matters with AHPRA, OHO and my college with competence and expert skill. 

I was extremely pleased with the outcomes of my matters from a timely and legal perspective.  Claire's estimations on costing were accurate and my final legal bill was surprisingly under my budget.  As much as I hope that I never need their services again, there is not another firm I'd choose for similar events. Needless to say, my outcome too was beyond what we had hoped for.

Appreciation on your fabulous win Claire and a precedent that will assist many doctors like me struggling to navigate a system that doesn't understand the pressures we face.

26 Mar 2020  Google Randall K

Craig was excellent to work with. Was professional and on point. He gave clear instructions of what I needed to prepare and I received the best possible outcome given the situation I found myself in.

01 May 2020  Email Peter N

Thank you to the firm and Rachel in particular, I have communicated with the referring party…how pleased I was with the referral to the firm. It is my understanding he is writing to his colleague (Glen) at the firm to convey his thanks and to highlight the work Rachel has completed here. Rachel I am forever indebted to you.

01 May 2020  Email W.D.B

Thank you Rachel for your email and your patience… You have contributed a lot to the outcomes that we now have which could have been quite different if poorly managed. He remembers a lot of what you told him. You are not just a good legal person, you know how to make a difference to souls…

29 Apr 2020  Email S.M

Dear Glen and Sarah

It’s been a long road which has finally come to a successful end.   From the very beginning Sarah installed complete confidence in me , and I had total trust in her, never querying any of her decisions or advice along the way.   She also provided enormous support, and without her I don’t feel that I would’ve ever been manage to negotiate the difficult times that I have had.

There were an enormous amount of emails that I sent to Sarah along the way , many of which were probably quite unnecessary. I’m sure she found them quite irritating at times but  nevertheless the prompt reply and supportive advice was greatly appreciated throughout the process.

I also want to thank Sarah for her amazing professional approach when it came to discussing the “ tough stuff “ . Discussing the realities of possible imprisonment cannot be easy , but it was done in an amazing professional and bizarrely reassuring manner . To this end she provided me with all the advice that I would’ve needed but fortunately this did not transpire.

Sarah I can only thank you from the bottom of my heart for the amazing help that you’ve given me throughout this process. I will never forget it and you will always be somebody that I will be eternally grateful to.

Once again, thank you so so much for everything – S.M [Extract]

18 Feb 2020  Email P (The  Gap, Brisbane)

We’re indebted to you for what you’ve done, Glen.  And for your patience, kindness, tact, courtesy, maintaining control(!) and your constant positivity. 

We couldn’t have been in better hands.

30 Jan 2020  Google J.K

Callan was very kind, professional and reachable throughout the matter. It was easy to get in touch with Callan when I needed to. I would recommend Callan and G&L to my contacts, if they ever needed to talk to a lawyer who listens & understands. Thanks.

28 Jan 2020  Google Arne V

A wonderful team that could not be any more helpful. Made my case much less daunting and have restored my faith in the legal profession.

15 Jan 2020  Google Theo

highly professional

12 Jan 2020  Google Greame L

Great Law Firm who have their clients interests at heart

28 Dec 2019  Google Jordan C

Great law firm and rather honest people. I felt with Glenn and Rachel and I'm very happy with what I paid for. They're quite expensive but when it comes to this type of thing you really do get what you pay for.

13 Dec 2019  Email H & K B.

Dear Glen,

Thank you so much for helping us through this difficult ordeal and for ensuring the best possible outcome.  You have been a powerful advocate and we are grateful for your brilliant work.

H and K, B

10 Nov 2019  Google Renae K
06 Nov 2019  Google Mark S

Very professional experienced law firm.

29 Oct 2019  Google Mick

Provided an amazing service and were always contactable. Handled all legal matters with promptness and precision but also provided emotional support and understanding. Many thanks to Craig Pratt who handed my case to Claire McGee, with whom my matters were dealt with flawlessly. Thank you Claire.

18 Oct 2019  Email Barry

Dear Glen,  I want to thank you most sincerely for handling my matter. It has been a long haul.  Your support was really appreciated.  Best wishes to you in all your work, meeting people in their time of need, and steering them through the sometime tortuous pathways that

impact heavily upon their lives and that of their families. Your empathy towards me is appreciated.

Yours sincerely,


19 Sep 2019  Google Adrian P
11 Sep 2019  Google David K

I had a matter where I was unfairly dismissed after a very incompetent investigation that went for nearly three years. I then had a second matter that arose approximately 12 months later and as a result a second investigation was commenced.

I decided to appeal the matter through QCAT and was appointed Gilshenan and Luton as my representing legal team by my union. I had the absolute pleasure of dealing with Melanie, Sarah and Craig, all were honest and walked me through my options, what to expect and how the process works.
I ended up with Sarah as my lawyer and she was nothing short of brilliant.

Sarah was the consummate professional from the start and walked me through the process we would be following from start to finish. Sarah and the team are highly professional, efficient, approachable and patient, ticked every box! I had very good experiences being her client. Any queries I had, she answered with empathy and in a timely manner. I was extremely impressed with her responsiveness, professionalism and her hard work in my case. Sarah gave excellent advice throughout the proceedings to ensure the best possible outcome. I felt she personally cared about my future and I feel she went above and beyond my expectations. As a result of the unbridled dedication and the legal team put together by Gilshenan and Luton including employing the assistance of barrister Matt Black my case was “set aside” by the presiding member at the initial QCAT hearing.

This decision was of course appealed by my previous employer and again the Gilshenan and Luton team lead by Sarah handled the appeal through QCATA and the “leave to appeal” sought by my employer was dismissed, I was declared innocent and my name cleared, case closed.

In relation to the second matter I had Sarah with me through those allegations as well. When it came to a “directed” interview, Gilshenan and Luton had a solicitor in my location in relation to another matter and he was fully briefed by Sarah and Craig sat in with me during the interview. Craig was calming and a couple times needed to tap me on the shoulder, his knowledge of my case and also the legalities in relation to the interview process were second to none and I could not recommend him highly enough.

As a result of the evidence challenged or lack thereof I was also “cleared” due to “no evidence to offer” and in my belief as well the outstanding job during the interview by Craig.

I can’t talk highly enough nor praise the team at Gilshenan and Luton to the extent they deserve. Professional and Courteous and with a will to win and achieve the best result possible, thanks to Melanie, Sarah and Craig who due to their high level of skill have resulted in my innocence being proven and my name being cleared.

In case you wondered, yes I am a Queensland Police Officer….

04 Sep 2019  Google Colin Y

I highly recommend Gilshenan & Luton Legal Practice. Their team are very welcoming and immediately you feel their warm sense of trust right away. Craig and Natalie in particular I commend on their efforts and for always giving 100% attention to my case. They are straight to the point and no mucking around or beating around the bush, and for this trust them with everything I have and could not ask for a better outcome. I recommend this legal team for anyone who needs a loyal law firm. Thanks for everything.

27 Aug 2019  Google Craig E

Top Legal people to Deal with. Kept me informed the hole way by Emails and posting paperwork good team work.

23 Aug 2019  Google Peter

This is a highly performing legal firm. I was very fortunate to be referred to this fantastic firm in very challenging and distressing personal circumstances. Claire McGee is a highly professional lawyer but at the same time she is very approachable.

Reliable and superbly organised, she is a source of confidence and great advice when things are uncertain and works hard all the time at realising the best solutions for her clients. Patrick Quinn has a wealth of knowledge and information and a great legal instinct that would add real value to any legal matter.

The entire team at Gilshenan & Luton is focussed at delivering the best outcomes for their clients. They work well together as a team, each providing a valuable contribution. Because you have a highly effective team behind you, they are highly effective at achieving the best outcomes.

21 Aug 2019  Google Theo

Callan Lloyd is a fantastic lawyer.

15 Aug 2019  Google Jane B

I am so impressed by the promptness of good advice, even outside of business hours.Good to feel like someone is on your side.

19 Jun 2019  Google A A

From the moment I started working with GNL (mainly Callan), they treated me with the upmost respect. They were honest and upfront about goals and hurdles and positive in their outlook. Through what was the most difficult time of my life, Callan and GNL were always there and were extremely supportive. Over months, they worked tirelessly, working over weekends and after hours and always made me feel like I was at the top of their priorities.
I always received timely advice, always outlining my options at every step which allowed me to make informed decisions. Everyone I had the pleasure of working with at GNL are all very supportive and compassionate. I am forever thankful to Callan and his team for all their help and support through these difficult times and to provide me with a positive outcome.
Callan would frequently ask me how my personal and family life was going throughout the whole process which really demonstrates his caring personality. After the process was over, he reached out to me to ask how I was and how I was progressing in all aspects of my life.

I cannot recommend GNL (especially Callan Lloyd and Glen Cranny) highly enough for their breadth of knowledge, expertise, great outcomes and how they treat their clients.
Thank you.

09 Jan 2019  Google Joseph C

Acquired the need for legal representation through tragic circumstances and the experience was one that will remain with me for rest of my life. Compassionate and professional throughout my court matter. I could not have asked nor hoped for more. Can’t recommend highly enough! Thank you again.

11 Dec 2018  Google Ned I

I would highly recommend Rachel T.

01 Nov 2018  Google Zac D
03 Nov 2018  Google Matt O

In what was a very traumatic time of my life over 8 months, I found working closely with Glen and Eleanor was quite incredibly amazing. They were both reassuring, supportive and very professional and at all times had my back. I always felt confident they were doing their best for me and my family and were genuinely interested in our health and wellbeing throughout the process. Eleanor in particular was one of the kindest and humble people I have had the pleasure of getting to know and was never shy of telling the situation how it was to get the result she was determined to achieve. This quality is hard to find in people and both Eleanor and Glen has it in abundance. Thank you for everything you have done for me and my family. Matt

21 Sep 2018  Google Meredith M

Committed and caring team of professionals

05 Jul 2018  Google Chris M
27 Jun 2018   Fay E

Extra ordinary outcome. Excellent team. I am from Victoria and have never personally met Rachel and Callan, however they handled my case very well. If you're from another state and find yourself in trouble in Queensland, then GNL is your go to. Cheers guys!

24 Jun 2018  Google Skyflower

Glen Cranny was referred to me during a difficult professional time where I had been falsely accused. Glen was incredibly professional and helped me prepare for and get through an interview. In the end, none of the allegations stuck. Glen kept me informed of his fees and his case plan from the very beginning. I'm so glad I engaged Glen to help me deal with the situation, and would highly recommend him.

13 Jun 2018  Google Gerard B

I have recently had cause to use the services of Gilshenan and Luton legal firm. I had the pleasure of having Sarah Ford deal with my matters and highly recommend her for her professionalism and knowledge. Thanks again Sarah.

20 Jun 2018  Google John S

Gilshenan & Luton provided an exceptional service. Callan Lloyd went above and beyond to ensure the best possible outcome was achieved. I cannot recommend Gilshenan & Luton, nor Callan, highly enough.

15 Jun 2018  Google Jane S

I cannot recommend Gilshenan and Luton (specifically Callan Lloyd) highly enough.

Having had a fairly sudden introduction to the Queensland Criminal Justice System, I found that the biggest shock was the loss of control over your own future. It took a toll on my family, my mental health, everything.

Callan arrived within literal minutes of his services being engaged, and then worked tirelessly for the next eighteen months to achieve a successful outcome. He was tactful in his approach, understanding of the immense stress of the situation and the scope of his help extended so much further than just legal advice. Psychologists were recommended and then liaised with, and my family was kept calm and informed with a deft hand, often at no cost.

The advice I received was clear, timely and non-judgemental. Callan was familiar with the barrister of my choice, and I was comfortable knowing that whether I proceeded to trial or not he would defend me in court to the best of his (or anyone's) ability.

Thanks to Gilshenan and Luton I was able to make a level-headed and informed decision that led to a near-perfect outcome. Judges, jurors, witnesses and prosecutors are variables that you can't control, but you can choose your lawyer, and in my opinion this firm is the best choice you can make.

15 Jun 2018  Google Theo
07 Jun 2018  Google Helen N

I was fortunate enough to be steered towards Gilshenan & Luton Legal Practice when a dire incident presented itself, that I honestly believed had no possibility of ‘ever’ being resolved to a satisfactory standard of my liking. The practitioners at the firm not only showed professionalism, commitment and understanding but what I believe is way more important than all that, was sincere compassion to me and my family. I was afforded the services of some wonderful and experienced legal bodies throughout my almost 2 years of assistance, but by far and away the generosity and doggedness of solicitor Mr C LLOYD was something that not only made the dreadfulness of such a serious situation somewhat bearable, but his ability to compromise and re-adapt the defensive plans to suit constant changes thrust upon us during the case was a credit to not only himself but the law firm as a whole. I don’t believe I could have sustained the prolonged willingness to defend myself without the competent assistance of G&L. I would thoroughly recommend them (and have done so) to anyone in a similar position.

06 Jun 2018  Google Neil P

I can highly recommend Gilshenan & Luton. They work with the utmost professionalism where Callan Lloyd kept me up to date and provided exceptional representation with regards to my matter where the final result turned into a positive outcome.

05 Jun 2018  Google Geoff S

Glen Cranny and the team are excellent - professional, responsive and experienced.

05 Jun 2018  Google James H

Highly professional and respected law firm with experience in a eide variety of matters. I would recommend their services to anyone in need.